Privacy Policy

1. Who We Are

Transfer Gecko provides a utility concierge and onboarding service for property professionals, tenants, landlords and developers. In most cases, Padron Ltd acts as a Data Controller in respect of personal data collected through our website and onboarding systems.

2. Personal Data We Collect

We may collect and process the following categories of data:

• Contact information (name, email address, telephone number)
• Property details (address, MPRN, GPRN where applicable)
• Tenant and landlord onboarding information
• Utility meter readings
• Consent documentation
• Website usage data (via Google Analytics)

3. How We Use Personal Data

We use personal data to:

• Facilitate utility onboarding and switching
• Communicate with tenants, landlords and agents
• Provide customer support
• Comply with legal and regulatory obligations
• Improve our website and services

4. Legal Basis for Processing

We process personal data under the following legal bases:

• Performance of a contract
• Legitimate interests (e.g. service improvement)
• Compliance with legal obligations
• Consent (where required, including analytics cookies)

5. Cookies & Analytics

We use cookies to ensure the proper functioning of our website and, subject to your consent, to collect anonymised analytics data through Google Analytics (GA4).

Analytics cookies are only activated once you provide consent via our cookie banner. You may withdraw or change your preferences at any time.

6. Sharing of Data

We may share personal data with:

• Utility providers and service partners
• Technology providers (e.g. hosting, CRM, analytics)
• Regulatory authorities where legally required

We ensure that appropriate safeguards are in place when data is shared.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory and contractual obligations.

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure (where applicable)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise your rights, contact us at support@transfergecko.com.

9. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction.

10. Complaints

If you believe your data protection rights have been infringed, you may lodge a complaint with the Data Protection Commission in Ireland (www.dataprotection.ie).